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FAQs

Ordering

Do I need to order a size bigger than I take in a shoe?

No, we recommend that you purchase the same size as you take in a shoe as our boots do allow for wearing thicker socks. If you are in between sizes we recommend opting for the smaller size.

Please see our size guides and fit information located on the product page as each product is different. This will give you the best information on how the sizes run.

What happens once I place my order?

When you complete your payment, you will receive a confirmation e-mail to advise you that we are processing your order.

We will contact you by email in the event that we need further information from you, or if there is a problem with your order.

You will be charged when your order is shipped.

How do I change an order I've placed?

Due to the speed with which we dispatch orders, it may not always be possible to make changes. Please log in to your account to see whether your order is being processed.

Once your order has reached our warehouse it cannot be changed.

Will I be told if an item I order is out of stock?

If an item is out of stock, you will not be able to order it, but you will be able to see when the product is expected to be back in stock. If you register your email address we will notify you by email when the item is available to purchase.

If an item you’ve ordered is subsequently found to be out of stock, we will cancel and refund your order. You will also receive email notification of this.

Can you give me more information about boot height/calf size?

You can find more information regarding the fit and height of our boots by clicking on the size chart on each product page.

Can I cancel my order after it has been submitted?

If the order has not yet been processed by us you can cancel the order from your account section of the website. Once you receive email confirmation about your order, you cannot cancel it

If the item is not suitable you can send the order back as a return. Please see returns section of our FAQs for further instructions on how to return an item.

I am having trouble completing my order. What can I do?

You can call a customer service representative at 877-495-1500 to help you with any issues. You can also email us at information@hunterboots.com.

How can I order Hunter products?

You can order Hunter product through our website or you can visit our Store Finder to find a store near you that carries Hunter merchandise.

If you have any questions relating to a purchase, you can call our Customer Service team on 877-495-1500.

What if a gift is returned? Who receives the refund?

We can only refund the original card that was used. The gift recipient can exchange the item for a new item of the same or lesser value. If the new item is of a lesser value the difference will be refunded to the purchaser.

Can I place an order without creating an account?

Yes you can, but by registering you will be the first to know about what is going on at Hunter. You will also be able to view a summary of past purchases as well as save your shipping information for a quick and easy checkout at your next purchase.

Gift Cards

Where can I use my Gift Card?

You can use your eGift Card online.

Do you sell Gift Cards?

You can purchase eGift Cards online here.

How long is my Gift Card valid for?

eGift Cards will expire 24 months following the date of the last transaction (transaction being activation, purchase or refund) and any remaining balance will be forfeited.

How can I redeem my Gift Card?

You can redeem your eGift Card online or by phone. Online, you'll need to enter your unique code when requested during the payment process. Please call customer service to put through an eGift Card transaction on the phone.

Can I get the cash back from my Gift Card?

eGift Cards cannot be redeemed or exchanged for cash.

How do I check my balance?

You can check your eGift Card balance online, to check your balance please click here. Alternatively you can call our customer service line on 877-495-1500

Can I use a promotional code and gift voucher at the same time?

Yes. Although you cannot use a promotional code when purchasing an eGift Card online.

Can I use my Gift Card as part payment?

You can pay the difference with your credit or debit card, PayPal online.

How will I be refunded if I have paid with a Gift Card and another method of payment?

The eGift Card will be credited first, with any remaining balance being credited to the other method of payment used at the time of purchase. If you don't have the card you originally purchased with please contact customer service.

My Gift Card has been lost/stolen

Please treat your eGift Card with care. We won't accept liability for lost eGift Cards.

Payment

When is the payment taken for my order?

You will be charged when your order is shipped. Pre-orders will be charged upon ordering.

How Do I Pay For My Goods?

Payment is taken at the checkout and you can pay using a credit or debit card. We accept all major credit and debit cards. You can also choose to pay through PayPal.

We try hard to make our processes problem-free but if you do experience any difficulties when making your payment, please contact Customer Service on 877-495-1500

Delivery

When will my goods be delivered?

Please see our Shipping Information page for delivery lead times. For standard shipping applied to all Internet orders shipped within the 50 United States, your goods will arrive between 3-5 business days.

What happens if I am out when my goods are delivered?

If you are out when your goods are delivered, It is up to the discretion of the driver whether or not they leave the package at the door.

Can I choose a delivery date and time?

Unfortunately, we do not offer fixed delivery times. See our If the order has not yet been processed by us you can cancel the order from your account section of the website. Once you receive email confirmation about your order, you cannot cancel it. If the item is not suitable you can send the order back as a return. Please see returns section of our FAQs for further instructions on how to return an item.. for delivery options.

Can I ship to Canada from the US?

Unfortunately the product available on the US site is only shippable within the US as well as the product found on the Canada website is only shippable within Canada. If you wish to ship something to Canada and you are currently in the US you would have to go onto the Canadian website to choose the product available.

How can I order Hunter products if I am in Canada?

If you are located in Canada, make sure you have selected Canada in the top left hand corner of the website. If you do not see the Canadian flag simply click the current flag to find the desired country to select. You can order Hunter product through our website or you can visit our Store Finder located at the top left of the screen to find a store near you that carries Hunter merchandise.

How much is shipping?

Please see our Shipping information page for costs of delivery and special promotions.

Can my order be delivered to a different address than my home address?

Yes, we can deliver to a different address if required. There is a Change Address option during the checkout process. Please ensure your billing details match those that your card is registered to.

Returns & Exchanges

I am buying the boots as a present, what happens if they need to be exchanged?

As long as the boots have not been worn and are returned in the same condition that they were received, they can be exchanged for a different color or size.

How long will it take to receive my refund?

Your refund will be processed as quickly as possible. Returns are generally processed in around 5 working days and we will email you to let you know. Refunds can take around 5-10 working days to appear in your account, depending on the card issuer.

What is your returns procedure?

We hope that you are pleased with your purchase, but if you do need to return an item to us, you can view our full returns procedure here.
Please allow up to 5 working days for your refund/exchange to be processed.

How are refunds credited?

Refunds can only be applied to the card or PayPal account originally used to purchase the order and the delivery address cannot be amended on an exchange.

Can I return the goods in person to your warehouse?

Unfortunately, for security reasons we are unable to accept any orders returned to our warehouse in person.

How do I return goods?

To initiate your return or exchange, please follow the instructions below:

  1. Log into your account from the Sign In link located at the top right of our site.
  2. Under the Order History section of your account, locate the order number that contains the item(s) that you wish to return or exchange and select Return/Exchange.
  3. For each item, select the reason for the return along with whether it is being sent back as a return for refund or exchange. For exchanges, select the new color and/or size that you wish to receive. If you would like to exchange for a different style up to the same price as the original item, please contact our Customer Service team at 877.495.1500 or information@hunterboots.com.
  4. If exchanging, confirm the address that you would like to receive your new item at, and submit your request.
  5. Print your UPS prepaid return label by clicking on the Return Label link. A copy will also be sent to the email address on file for the account. Attach the label to your shipping box and drop it off at your nearest UPS location.

If you are unable to log into your Hunter account or need any assistance initiating your return/exchange, please contact our Customer Service team at 877.495.1500 or information@hunterboots.com. Unfortunately, we cannot accept boot returns to our corporate office address. For additional information, please review our returns policy.

Do I have to pay to return goods?

Hunter will supply a UPS smart label that you can use when returning purchases. If the item is faulty, please contact our customer service team at information@hunterboots.com who will advise you on how to proceed with returning your items.

Care Information

How do I care for my boots?

All the information you require to care for your boots is provided in our Care Information section.

Why do you use natural rubber for your footwear?

Hunter was established in 1856 as a rubber company, producing Wellington boots along with industrial items such as tyres and conveyor belts. Staying true to our heritage, we continue to use natural rubber today for our products, which is used for its waterproof qualities, comfort and aesthetic.

Where Do You Source Your Rubber From? What Is Hunters Policy On Ethical Trade And Environmental Sustainability?

You can find more information on sourcing and Corporate Responsibility here.

Why have white marks appeared on my Hunter boots?

Occasionally, you may notice a white powdery ’bloom’ on your Hunter rubber Wellington boots. This is because rubber is a natural product and in certain conditions, insoluble particles may rise to the surface.

This is a common process, characteristic of high quality, natural rubber and nothing to worry about. This process does not affect the performance or durability of your boots.

A pristine finish and shine is easily restored with regular use of Hunter Rubber Buffer, or Boot Shine , available from good Hunter retailers, as well as from our online store.

Please note that Hunter Rubber Buffer is not suitable for metallic-finish boots. Please use a soft cloth to remove any white marks that may appear.

For more information on looking after your wellies, click here to view our Care Information page.

Do my Hunter boots come with a warranty?

Yes, you will have a warranty of any manufacturing defects (not including wear and tear or misuse of our product) for up to 12 months from date of purchase.
Please see ownership and care for more details.

Security and Privacy

Is it safe to order online through your website?

Yes. Your payment is taken through a secure server, which is fully encrypted. It is perfectly safe to enter your card details on our website.